Nail En Vogue

I've used this salon (Nail En Vogue/Palace Nails) many years; originally, because it was the only salon in Richmond open on Sunday afternoons. After being a faithful customer for several years, I've been disappointed the last several visits. They use the matching dip powder, gel and lacquer (regular polish) brands, but the colors have been completely off every single time for many visits now. I've switched some things around trying to find matching shades, but it's off every time. I've gently pointed this out the last two times and they laughed as if it was an "Oopsy", but continued to charge me $75 (pedi with polish, and dip powder for finger nails). I think they're trying to stretch their products as far as possible and mixing colors together because the product # and name on each bottle was the same. Also, the quality of their work seems to have gone down hill as I often have to trim excess product they left around the cuticles. This picture was taken after my visit on 8/25/22. If you go, ask if they will guarantee a color match or money back when using their products that are supposedly colored matched by the factory.

I called to see if there was a wait. They said no but when I got there there was an hour wait. I got a gel manicure. I’m glad I know something about gel nail polish because after the curing process, the tech did not wipe the nails with alcohol, leaving a sticky residue and unfinished look. There was polish all over my skin. The polish was a bit translucent and needed another coat. When I went home I filed off the polish from my skin and wiped them with alcohol. The waiting area is very cramped which made me feel uneasy due to the fact that we are just getting over with a pandemic.

Okay, so I’m not one to typically complain but I am someone who will pay/tip for great service. However, this nail salon does NOT offer and/or provide that. I recently moved to Richmond, KY so I have not been able to go to my usual place in Lexington. Today I decided to get a gel pedicure to look presentable for work. From the second I walked in, no one greeted me, no one had any type of conversation with you, more so just used their fingers to point to things and in particular directions. Throughout my entire pedicure, polishing and gel finish the guy (who I think is the owner based on his dress) did not say one word to me. They charged me $30 for just the polish that took 10 minutes and the pedicure was completely rushed. My heels and skin that was dead that I asked them to remove was still there and I just didn’t even feel like asking for them to fix it considering they didn’t say ONE word to me. The overall look was sloppy and not presentable like I usually receive at other salons in Lex. This isn’t the first time at this location but I figured I would give them another chance. But this is definitely the last time I am going there and will admit I did not dip decently for my dissatisfaction.

**MY ADVICE IS: do not go there if you like your nails and toes to look presentable, want to have a relaxing pedicure, and actually clean your feet up and feel good when leaving the salon.

Worst experience I have ever had, period. After 48 hours my gel polish was coming off completely. I go and nicely ask to have it fixed and they were extremely rude the entire time. They kept asking me if I had it done there as if I was lying. At the end I accidentally touched the UV light and got the literal smallest dot on my thumb nail that I didn’t even notice and he said “look I’m trying to fix your nails and you keep messing them up,” very rudely. They did fix the messed up ones for free. The ones that were not messed up will probably end up falling apart in a few days but I will go elsewhere before I step foot back in there and get treated like trash. When I was finished he said very rudely again, “you can go now.”

I normally do not post negative reviews or even reviews at all. But this place has barely earned a one star. After three hours and still walking out with a terrible manicure, destroyed nail beds, cuts all around my fingers and zero resolution I will not be back. I do not suggest anyone to waste their time or money on this place. There are too many nail salons to go to to waste your time and money here. Also, attempting to speak with someone in charge is a waste of time. The manager “might be back in a week or so”.
EDIT: Upon further investigation of complaints on this salon I will be contacting The Board of Cosmetology and I suggest others do the same.

I went here with my mom and sister and got a gel manicure, the woman that did my nails did not push my cuticles back or cover the whole nail, she got gel nail polish on my skin and wouldn’t clean it off. she had someone waiting for her and rushed through mine. got them done sunday, it’s wednesday and most of my nails have lifted and peeled off the polish due to lack of care.

Always a great relaxing experience..
I’ve been coming to this salon for 9 years... I look forward to every pedicure. Thank you all!

I called ahead and asked about wait time. They quoted me 45 minutes for acrylic nails. I got there and waited almost an hour and a half. Three people skipped me. They said that the people skipped me because only one lady knew how to do acrylic nails in the entire salon. Once I finally got my nails done, the nail art (which was just a straight couple lines on my thumb), bubbled and smeared as soon as I got out to my car. I’ll never go back.